Privacy Policy

1. Introduction

This Privacy Policy applies to all Websites owned and operated by the Company and all services it provides, including online and mobile services and products. In this Policy, they will be referred to as the “Websites” and “Services”.

“Personal Data” means information that can identify you personally, such as your name, email address, address, phone number, payment profile details, billing information, support requests, betting history, chat comments, etc. If your identity cannot be established, this Policy does not apply. For example, Personal Data is aggregated and anonymized.

This Policy may be changed from time to time. In the event of significant changes, we will notify you by posting a notice on the Website or sending an email.

2. What data we collect and how

When you visit our Website or use our Services, we collect and process your Personal Data. The methods of data collection can be divided into the following categories:

Information you provide to us directly

When you visit our Website or use any part of it and/or our Services, we may ask you to provide us with Personal Data. For example, we ask you to provide contact information or certain documents as part of registration, verification, and anti-money laundering or anti-fraud screening procedures, or when you contact us with questions or support requests.

Information Collected Automatically

We automatically collect some information about you when you visit our Website, such as your IP address, operating system, device type and settings, browser type and settings, crash reports, system activity, and the date, time, and URL of the page from which you visited our Website. This information is useful to us because it helps us better understand how you use our Website and Services, which allows us to provide the best possible service. For example, using information from your browser, we can determine what language you speak.

Some of this information is collected using cookies, similar tracking technologies, and third-party tools such as Google Analytics.

We also collect data about the transactions you have made with us and your account activity.

Information Received from Third Parties

Sometimes, we may collect your Personal Data from other sources, such as publicly available materials or trusted third parties, such as our payment service providers. We use this information to refine your Personal Data to better inform, personalize, and improve our Services, and to verify the Personal Data you have provided.

3. Legal Grounds for Processing Personal Data

When we collect Personal Data, we process it only if there is a legal basis for such processing specified in the relevant data protection laws. Such legal bases are:

Performance of a Contract

We may process your Personal Data if it is necessary for the performance of a contract. For example, when you register on the Website, you enter into an agreement with us, or when we take actions that are related to a agreement, such as conducting transactions on the Websites.

Legal Obligation

Various laws and regulations impose certain obligations on us. We need to process your Personal Data to comply with those obligations, for example, to comply with anti-money laundering legislation, responsible gaming requirements, and the terms of our gambling license.

Legitimate Interests

Your Personal Data may be processed where we, other companies in our group of companies, or third parties have a business or commercial basis to process your Personal Data.

Your Consent

In certain limited circumstances, we process your Personal Data based on your consent, such as where necessary for direct marketing purposes.

4. How we use Personal Data

To operate our Websites, ensure the proper functioning of our Websites and Services and provide the Services you request (Performance of the Contract, Legitimate Interests).
To check whether you are eligible to use certain Services, including checking your age, geographic location, identity or self-exclusion status, and to create and operate your account (Performance of the Contract, Legitimate Interests).
To comply with our legal obligations, responsibilities and duties, to comply with laws and requirements to which we are subject and the terms of our gambling license, and to prevent illegal activities, including money laundering and match-fixing (Legal Obligation).
To provide customer support, including helping you resolve technical and payment issues or other issues relating to the Websites or Services (Performance of the Contract).
To enhance our Websites and Services, test and develop new features and carry out technical analysis of our Websites and To optimize your experience on our Websites and to provide you with more effective tools (Legitimate Interests).
To prevent, detect, and report crime, to protect you, other users, and us, such as to ensure network and information security, to reduce risks, to detect and prevent any fraudulent or malicious activity, and to ensure that our Websites and Services are used fairly and that the Agreement complies with them (Legal Obligation, Legitimate Interests, Performance of a Contract).
To analyze and compile data, to prepare statistics, such as to create aggregated and anonymized analytics and reports for internal use, public distribution, or for third parties (Legitimate Interests).
To conduct, manage, and confirm financial transactions (Performance of a Contract, Legitimate Interests).
To analyze the risk of fraud against you and to confirm your details with a third party, including financial institutions, identity verification agencies, and credit reference agencies (Legal Obligation, Performance of a Contract, Legitimate Interests).
To evaluate your gaming activity in order to ensure responsible gaming (Legal Obligation, Legitimate Interests, Performance of Contract).
To monitor your gaming activity and manage our risks and chances (Legitimate Interests, Performance of Contract).
To exercise our rights under the Agreement or other agreements with you (Performance of Contract).
To disclose information to companies in our Group following a restructuring or for internal administrative purposes (Legitimate Interests).
To manage our relationship with you and communicate with you. This may include operational communications, such as communications about changes to our Websites or Services, information about new features, bonuses and promotions, security updates or help on using our Websites and Services, marketing communications and providing you with information you have requested or information we are obliged to tell you (Performance of Contract, Legitimate Interests, Your Consent).

5. How we may share your Personal Data We may need to share your Personal Data with a third party. We may disclose your Personal Data:

To other companies in our group of companies:

To third party service providers and partners who assist us in providing the Websites and Services you have requested, such as those who make the Websites or Services available or operate, or who market our Websites and Services.
To regulators, law enforcement agencies, government agencies, courts, fraud prevention agencies, licensing authorities, esports governing bodies or other third parties where we believe this is necessary to comply with relevant laws and regulations or to exercise, establish or defend our legal rights (we will notify you of such disclosures where possible and appropriate);
To partners or others who have introduced you to us;
To others where we have your consent.

6. International Data Transfers

When we process and transfer information, it may be transferred to and processed in countries other than the one in which you reside. The laws of these countries may differ from those to which you are accustomed. When processing Personal Data in another country, we take precautions to protect your Personal Data.

For individuals from the European Economic Area (EEA), this means that your data may be transferred outside the EEA. Where your data is transferred outside the EEA, it will be transferred to countries where we have appropriate transfer mechanisms in place to protect your Personal Data, including by applying the European Commission’s Standard Contractual Clauses to contracts with the entities to which the information is transferred.

7. Security

We are committed to protecting your Personal Data and will take appropriate technical and organizational measures, including:

Data encryption. To protect your personal and financial data, we encrypt all data exchanged with you using the industry standard TLS (Transport Layer Security). Your data is also encrypted when stored on our servers and transferred for backup and replication between data centers.
Access Restriction. Only our employees, contractors, and agents who need to process this information have access to your personal data.
Network Security. Access to our network space, both externally and internally, is protected by a multi-layered security system, including firewalls, intrusion protection systems, and network segmentation. Our security systems are configured, managed, and maintained in accordance with best practices. We partner with leading security providers, leveraging their experience and threat intelligence to protect our systems.
Secure Data Centers. Our servers are located in industrial-grade hosting facilities that utilize robust security systems to prevent physical access to protected servers. These security systems include 24/7 continuous monitoring and surveillance, on-site security personnel, and regularly conducted security audits. We use geographically dispersed copies of data to minimize the risk of data loss or service interruptions.
Security Monitoring. Our security team continuously monitors the security system, event logs, notifications, and alerts from all systems to identify and mitigate threats.

8. Data Retention

You can delete some data at any time, some is deleted automatically, and we retain some data for an extended period of time if necessary. When deleting data, we ensure that your data is securely and completely deleted from our servers or stored only in an anonymous form. The information is stored until you delete it.

We offer a range of services that allow you to correct or delete data associated with or stored in your account. For example, you can:

Edit information about yourself.
Delete a chat comment.
Delete your account completely.

To comply with regulatory requirements and legal obligations, and to avoid any claims against us, we will retain your account information until it is closed and for a further five years after your account is closed (if applicable) or after your last contact with us.

Information is retained for long periods of time for limited purposes. In some cases, business and legal requirements may require us to retain certain information for specific purposes for an extended period. For example, if an individual has self-excluded from our Services, we will retain their Personal Data for longer, in accordance with responsible gaming requirements.

Reasons why we may retain some data longer include:

To protect you, others and us from fraud, abuse, criminal activity and unauthorized access, for example, if someone is suspected of committing fraud, engaging in match-fixing or money laundering.
To comply with tax laws, anti-money laundering measures and other financial regulations, to perform accounting procedures or to facilitate the resolution of disputes, for example, when participating in financial transactions, including receiving your deposit and disbursing your money.
To comply with an applicable law, regulation, legal process or enforceable government request, or to enforce agreements, including investigation of potential violations.
To ensure the continuity of our Services for you and other users.
If you have contacted us directly, for example, through a support channel or by submitting feedback or a bug report.

We are committed to protecting the privacy of your personal data and to collecting, using and/or storing it in accordance with applicable data protection laws and requirements, and in particular the provisions of (country) data protection laws and other applicable International Data Protection Regulations, such as EU Regulation 2016/679 “General Data Protection Regulation” (GDPR) (hereinafter “Data Protection Laws”).

9. Your Rights

You have certain rights in relation to your Personal Data:

Know what Personal Data we hold about you.
Correct, or ask us to correct, inaccurate Personal Data about you.
Access your Personal Data and request a copy of it in machine-readable form. For example, if you want to have a backup copy of them.
Object to the processing of your Personal Data where we rely on our legitimate interests. Please note that we may continue to process your Personal Data where there are other relevant legal grounds or where there are compelling reasons for continuing processing in our interests which are not overridden by your rights, interests and freedoms.
Ask us to erase your Personal Data, including deleting your account, only if (1) we no longer need to process it, (2) you have withdrawn your consent to processing and your consent was the legal basis for processing your data, (3) you have exercised your right to object and there are no overriding legitimate grounds for continuing processing, (4) your Personal Data has been processed unlawfully, (5) or the erasure of your Personal Data is required to comply with a legal obligation. Please note that we will not erase and will continue to store data, in particular if storing Personal Data is necessary for our legitimate interests that override your request, for compliance with legal obligations, or if it is necessary for the establishment, exercise, or defense of legal claims.
Ask us to restrict the processing of Personal Data in certain circumstances.
Withdraw previously given consent if your consent was necessary for the processing of Personal Data. Please note that we may continue to process your Personal Data where there are other relevant legal grounds for doing so.
Object to direct marketing and customer profiling (to the extent this relates solely to direct marketing). With regard to marketing communications, you can ask us to stop sending you marketing communications at any time – simply follow the instructions contained in the marketing communication or send a request to [email protected].
Complain to your local data protection authority.

Please note that not all of the above rights are absolute.

You can exercise your rights at any time by changing your account settings or by sending an email to [email protected].

To take the actions you have requested, you will need to verify your identity.

If you are not satisfied with how we handle your Personal Data, please let us know by email to [email protected]. We will investigate your complaint and aim to respond to you within a reasonable time.

10. Using Google Analytics

Using Google Analytics

We use Google Analytics to collect information about your use of this Website. Google Analytics collects information such as your visits to the Website, the pages you view while visiting it, and the other websites you visit before coming to our Website. Google Analytics collects only the IP address assigned to you on the day you visit the Website, but not your name or other identifying information. We do not combine the information collected by Google Analytics with your Personal Data. Although Google Analytics places a persistent cookie on your web browser to uniquely identify you the next time you visit this Website, this cookie cannot be used by anyone except Google. Google’s ability to use and share information about your visits to the Website collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser.

If you prefer, you can disable cookies in your browser settings. For more information about Google Analytics, visit http://www.google.com/analytics/ . To learn more about how Google uses cookies, visit https://policies.google.com/technologies/cookies .

11. SSL Encryption

All critical communications between the user and the Website are encrypted using the Secure Socket Layer (SSL) protocol with a 256-bit key.