Main Provisions
1.1 A bet is an agreement to win made between the client and the betting company in accordance with the established rules; in this case, the result of the agreement depends on an event that is unknown whether it will happen or not. Bets from clients are accepted in accordance with the terms and conditions of the betting company.
1.2 Outcome – the result of the event(s) on which the bet was placed.
1.3 Client – a person placing a bet in the betting company on the outcome of the event.
1.4 Line – a set of events, possible outcomes of these events, odds on the possible outcomes of these events, their date and time, after which the betting company stops accepting bets on the outcomes of these events.
1.5 Bet cancellation is an event in which the calculation and payment of winnings is not made. In case of ‘bet cancellation’, according to the terms of this Agreement, the transaction between the Organiser and the Client shall be deemed to be unconcluded and such bet shall be refunded.
1.6 Main time of the match is the duration of the match in accordance with the rules of the competition in the given sport, including the time added by the referee. The main time of the match does not include extra time, overtime, penalty shootouts, penalty kicks, etc.
1.7 All bets are calculated on the basis of information provided by the data centre.
1.8 When calculating the winnings, the bet participant is obliged to check the correctness of the calculation of the winnings. In case of disagreement with the accrued winnings to notify the betting company, indicating in the appeal the number of his account, date, time, event, amount, selected outcome of the event, odds, as well as the reasons for disagreement with the accrued winnings. All claims on the accrued winnings are accepted within 10 (ten) days.
1.9. A bet made by the client on a certain outcome of the event shall be considered won if all outcomes specified in such bet have been correctly predicted.
1.10. The terms and conditions of bets (odds, odds, bets on the outcome, maximum betting limits, etc.) can be changed after making any bet, while the terms and conditions of previously made bets remain unchanged. Before concluding the contract the client is obliged to familiarise himself with all changes in the current line.
1.11. Betting on events, the outcome of which is known at the time of betting, may be
be calculated with odds ‘1’.
1.12. In accordance with this Agreement in case of disagreements between the client (participant of the agreement) and the betting company on issues related to the execution and implementation of the agreement between the client (participant of the agreement) and the betting company on the winnings, including issues on the payment of winnings, the outcome of events, odds of winnings, issues related to other material terms of the agreement, as well as on issues on the recognition of the agreement as non-concluded or invalid, the parties shall establish a mandatory preamble to the agreement.
1.13. The claim must be filed within 10 (ten) days from the day when the person learnt or should have learnt about the violation of his/her right. The claim must be accompanied by all arguments and facts confirming and substantiating the claims set forth in it. In the absence of arguments sufficient to substantiate the claims set forth in the claim, the claim shall be returned without consideration.
1.14. In case of staff errors when accepting bets (obvious typos in the proposed list of events, inconsistency of odds in the line and bet, etc.), in case of deviation from these Rules when accepting bets, as well as in the presence of other arguments confirming the incorrectness of bets, the betting company reserves the right to recognise bets under such conditions as invalid. Payment on such bets shall be made with odds ‘1’.
1.15. In the case of suspicion of unfairness of matches, the company has the right to block bets on the sporting event until the final conclusion of the international organisation and to invalidate bets in the case of establishing the fact of an unsportsmanlike fight. Payment on such bets is made with odds ‘1’. The administration is not obliged to provide evidence and conclusions to bet participants.
1.16. In case of an obvious error in our odds, such bet will be calculated in accordance with the final result at the actual odds corresponding to this marker.
1.17. The bookmaker company does not accept claims related to differences in transliteration (translation from foreign languages) of team names, players’ names, venues of competitions. All information indicated in the tournament name is of auxiliary nature. Any possible errors in this information are not a reason for the return of bets.
1.18. The Company reserves the right to close the game account and to cancel all bets placed on this account, if it is established that the bet participant had information about the result of the event at the time of betting. In this case, the administration of the betting company is not obliged to provide bet participants with any evidence and conclusions.
1.19. The original text of these General Terms and Conditions is in English. The English version has priority over other versions (translations), which are published solely for the convenience of customers
Basic rules of betting
2.1 The bookmaker company has the right to limit the maximum bet, odds on individual events, as well as to limit or increase the maximum bet, odds for any particular client without notification and explanation of reasons.
2.2 Acceptance of repeated bets on one outcome or combination of outcomes from one player may be limited by the decision of the betting company.
2.3 The bet is considered accepted after its registration on the server and issuance of online confirmation. Registered bets cannot be cancelled or corrected.
2.4 Bets are accepted only for the amount not exceeding the current balance on the client’s account. After the bet is registered, the bet amount is deducted from the account. After the bets are settled, the winning amount is credited to the client’s account.
2.5 Bets are accepted before the start of the event; the date, time of the start of the event and any related comments indicated in the line are indicative. If for any reason a bet is placed after the actual start of the event, such bet is invalid. The exception is bets on live broadcasts, i.e. bets placed during the match. Such bets are valid until the end of the match.
2.6 LINE and LIVE bets are not edited and are not deleted, except for special cases stipulated by these rules.
2.7 In case of bet cancellation the refund is made on one bet. In case of cancellation of a bet on one
or several events, the calculation of winnings on these events is not made.
2.8 In case of incorrectly calculated bets (for example, due to incorrectly entered results) such bets will be recalculated. In this case bets placed between the incorrect calculation and the recalculation will be considered valid. If the player’s balance is negative after the recalculation, he will not be able to place bets until he has replenished his account.
2.9 All sports events will be considered postponed and cancelled only if there is information from official documents of the organisations holding sports competitions, official websites of sports federations, websites of sports clubs and other sources of sports information, and on the basis of these data the sports events indicated in the line are corrected.
2.10. The bet shall be cancelled if the client intentionally misleads the staff (employees of the betting company) by providing them with false information and requirements regarding the acceptance of bets, payment of winnings, the result of the event and other information and requirements of such nature. The above-mentioned cases shall also apply to minors under the age of 18, as well as their parents.
2.11. The bet is subject to cancellation if it was made on a known outcome (the event occurred, but the result is not reflected in the system).
2.12. The bet is cancelled if the start of the event was postponed for more than 72 hours.
2.13. If the event is interrupted, the bets are calculated according to the results determined at the moment of interruption. If the results of the bets have not yet been determined, the calculation is suspended for 48 hours. If the event is not completed within this time, all bets will be settled at odds of 1. Exceptions are specified in the ‘Rules for individual sports’.
Types of bets
3.1 A single bet is a bet on a certain outcome of an event. The win on a single bet is equal to the product of the bet amount by the odds set for this outcome.
3.2 Express is a bet on several independent outcomes of events. The win on the express is equal to the product of the bet amount by the odds of all outcomes included in the express. A loss on one of the outcomes of the Express means a loss on the whole Express.
3.3 A system is a bet on a combination of several expresses. The winnings of a system are determined on the basis of the selected number of winning outcomes: two out of three, four out of five, five out of seven, etc. Expresses within the system are calculated in accordance with the rules of calculation of bets of the ‘Express’ type. The loss of individual expresses in a combination does not mean the loss of the whole system. Limitations on the number of events are specified in clause 4.5 of these Rules. 4.
4 Restrictions on the inclusion of the results of certain events
4.1 Only one of the dependent outcomes can be included in an express bet. If two or more Dependent Events are included in a single Express Bet, the events with the lowest odds are excluded from the Express Bet.
4.2 Dependent outcomes (interdependent events) – the result of one part of the bet affects the result of the other part.
4.3 Bets on events ‘Team will receive a penalty Yes/No’ are considered as losing if the penalty was not awarded during the main time of the game.
4.4. Bets on events ‘How the goal will be scored’, ‘Next goal’ are considered as losing if the goal, the number of which is specified in the bet, was not scored.
4.5 The maximum allowed number of events in the system is 16.
Acceptance of bets on the course of the match (live bets)
5.1 Live bets are accepted on main and additional outcomes. You can place single bets in real time or combine them into expresses.
5.2 A bet is accepted once it has been registered on the server and confirmed online. An accepted bet cannot be changed. In case of circumstances specified in the section ‘Main betting rules’, a settlement bet with odds ‘1’ is possible.
5.3 The bookmaker company is not responsible for inaccuracies in the current results of matches on which bets are accepted in real time. Clients should also use other independent sources of information.
5.4 Live bets are not edited or deleted.
Match results, start date and time, dispute resolution procedure
6.1 The calculation of bets may be revised due to an incorrect result provided by the bookmaker’s office. When calculating bets, the actual start time of events is taken into account, which is preliminarily determined on the basis of official documents of organisations holding sports competitions, and in the absence of such approved documents – on the basis of official websites of sports federations, websites of sports clubs and other sources of sports information.
6.2 The Bookmaker Company shall not be liable for any discrepancy between the date and time of the actual start of the event. The date and time of the start of the event indicated in the line are approximate. When calculating bets, the actual time of the event start is accepted, which is determined on the basis of official documents of the organisation holding the competition.
6.3 The bookmaker company is not responsible for inaccuracies in the names of championships and duration of matches (sporting events). The data indicated in the line and in the live broadcast are of reference nature. Clients should use other independent sources of information to clarify the data on the sporting event. Claims on the results of the event are accepted within 10 days from the end of the event in the presence of official documents on the results of the event issued by the organisation that held the competition.
6.4 Bets made after the start of the event are calculated with odds ‘1’ (except for real-time bets); in expresses the odds on such bets are considered equal to ‘1’.
6.5 If the client made a bet on the event, the result of which was known to him, such bet is cancelled. In this case, the decision of the betting company is made after a special closed investigation. All actions in relation to such a bet are temporarily suspended.
6.6 If a participant refuses to fight before the start of the event, all bets on this participant are cancelled.
6.7 If a competitor withdraws from the event for any reason (injury, withdrawal, etc.), all bets placed before the start of the last round or stage of the event in which the competitor was involved will stand and all other bets will be cancelled.
6.8 If a participant, team member (footballer, hockey player, basketball player, etc.) did not take part in the match, the odds of winning on bets on him are taken as ‘1’, unless otherwise agreed.
6.9 If a tennis match is cancelled (disqualified) before the start of the match, the odds of winning bets are accepted as ‘1’, except for bets on the result of the competitor. If a tennis match is interrupted, not completed on the same day and postponed, bets on it remain in force until the end of the tournament within the framework of which this match was held, until the match is completed or one of the participants refuses.
6.10. If in an event (match, competition or bout) one pair of participants (teams, athletes) is indicated and then the composition of the pair changes, all bets on this event are cancelled.
6.11. In team competitions, when one or more participants of a team are replaced for any reason, bets on the outcome of the entire match remain valid.
6.12. In doubles matches, if the line-up is specified, when at least one of the participants is substituted, the odds of winning bets will be equal to ‘1’. If the line-up is not specified, bets remain valid.
6.13. In competitions in which the terms ‘hosts’ and ‘guests’ are used, in case of transfer of the event: to a neutral field – bets remain valid; to the opposing team’s field – bets remain valid.
6.14. If the terms ‘hosts’ and ‘guests’ are not applicable to the event (for example, in singles and doubles sports), then in case of a change of venue all bets on the event remain valid. The teams of the NBA, NHL, AHL, CHL, CHL, OHL, WHL, North American East Coast Hockey League can be arranged in direct sequence (home team – away team) or in reverse sequence. In case of reverse ordering, no refunds will be made.
6.15. In friendly matches of club tournaments in case of a change of venue all bets on the event remain valid.
6.16. Sports or situations for which there is no separate description of the peculiarities of acceptance and calculation of bets are regulated by the General Rules.
6.17. In disputable situations that have no precedents, the final decision is made by the betting company.
6.18. In case of inconsistency of data from different sources of information (date, time, result, team name), the betting company suspends the payment of winnings until the authenticity of such information is fully confirmed. If the result of the completed event presented on the official website differs from the data of the TV programme, the Company reserves the right to make the calculation in accordance with the data of the TV programme.
6.19. If an error is detected in the odds display software and the Company recognises this error, all bets placed on these events shall be deemed to have been won and the bets shall be paid out with a winning odd of ‘1’.
Parties
7.1 All clauses of the Agreement where the pronouns ‘we’, ‘us’, ‘our’ or ‘the Company’ are used refer to the Company with whom the client enters into the agreement in accordance with clause 1 above.
Change of terms and conditions
8.1 For a number of reasons, namely commercial, legal and customer service reasons, we have the right to make any changes to the Agreement. The current provisions of the Agreement and their effective dates are set out on the website. It is the Customer’s personal responsibility to familiarise themselves with the current Agreement. The Company has the right to make changes to the operation of the website at any time and without prior notice to the Clients.
8.2 In case of disagreement with the amended provisions of the Agreement, the Client must stop using the Website. Further use of the Website after the amended provisions of the Agreement have come into force will be deemed to be full acceptance of it, regardless of whether the Client has received the relevant notice or learnt about the changes from the updated Agreement.
Right of Claim
9.1 Persons who are under the age of 18 years or under the age required to legally participate in gambling under the laws of a particular jurisdiction (‘Eligible Age’) are prohibited from using the Website. Use of the Website by anyone under the Acceptable Age is a direct violation of the Agreement. As such, we have the right to request proof of the Client’s age. The Client may be refused service and their account may be blocked if we do not receive confirmation that the Client is of an Acceptable Age.
9.2 Online gambling is illegal in some jurisdictions. By accepting this Agreement, the Client acknowledges that the Company cannot provide warranties or legal advice as to the legality of the use of the Website in the jurisdiction in which the Client is located. We cannot guarantee that the Website services do not violate the laws of the Client’s jurisdiction. The Client uses the Website services at its own volition and accepts full responsibility, being fully aware of all possible risks.
9.3 We do not seek or intend to provide the Client with services that violate the laws of the Client’s jurisdiction. By accepting the Agreement, the Client represents and warrants that the use of the Website complies with the laws and regulations in force in its jurisdiction. We shall not be liable for any unlawful use of the Website.
9.4 For legal reasons, we do not accept customers from the following countries:
9.4.1 Absolute restriction. Clients from the United States, Canada, United Kingdom, Spain, Latvia, Lithuania, Netherlands, France, Italy, Switzerland, Albania, Barbados, Pakistan, Syria, South Sudan, Cayman Islands, Haiti, Jamaica, North Korea, Malta, Panama and the United Arab Emirates are not accepted.
Persons residing or located in these jurisdictions are not permitted to open accounts or deposit funds on the Website. The list of jurisdictions is subject to change by the Company without prior notice to Customers. You agree that you will not open an account or transfer funds to an account while located in one of the jurisdictions listed above.
The Company is not responsible for users from these jurisdictions who ignore the approved precautions and warnings published on the 1win website.
9.4.2 Blacklisting. In addition to clause 9.4. 1, all NetEnt games are banned in the following countries: Australia, Cambodia, Cambodia, Hong Kong, Guyana, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Latvia, Lithuania, Mexico, Portugal, Romania, Yemen, Zimbabwe.
9.4.3 Restrictions for branded games.
9.4.3.1. Guns & Roses, Jimi Hendrix and Motörhead games are not broadcast in the following countries: Afghanistan, Albania, Albania, Algeria, Angola, Cambodia, Algeria, Cambodia, Hong Kong, Guyana, Indonesia, Iran, Iraq, Iraq, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Yemen, Zimbabwe, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Australia, Azerbaijan, China, India, Qatar, Malaysia, Russia, Thailand, Tunisia, Turkey and Ukraine.
9.4.3.2. Universal Monsters games (‘Frankenstein’, ‘Bride of Frankenstein’, ‘Dracula’, ‘Curse of the Phantom’, ‘Creature from the Black Lagoon’ and ‘Invisible Man’) served EXCLUSIVELY in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia and Sweden.
9.4.4 Restrictions for pooled jackpots. Pooled Jackpots are not available in the following countries: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom and Ukraine.
9.5 Bets will not be accepted:
9.5.1. from persons who are participants in the events on which bets are placed (athletes, coaches, referees, club owners or functionaries and other persons who may influence the outcome of the event) and persons acting on their behalf; persons representing the interests of other betting companies;
9.5.2. other persons whose participation in the agreement with the betting company is prohibited by applicable law.
9.6 The bet participant is responsible for violation of clause 9.5 of this Agreement. In case of breach of this Agreement, the bookmaker company reserves the right to refuse to pay the winnings or refund the deposited funds, as well as to cancel any bets. The bookmaker company is not responsible
about when it became known that the client belongs to one of the above categories of persons. This means that the betting company has the right to take these measures at any time after it became known that the client belongs to one of these categories.
9.7 If the bettor commits fraudulent actions against the betting company (use of multiple accounts, betting automation software, playing on arbitrage situations when the game account is not used for betting, abuse of loyalty programmes, etc.), the betting company reserves the right to stop such fraudulent actions by cancelling bets and closing the bettor’s account.
Account opening
10.1 In order to access all the main services of the Website it is necessary to open an account. For this purpose, the Customer may register ‘in 1 click’ or specify his/her e-mail address and password, which will be used to log in to the game profile, as well as additionally specify personal data: name, telephone number and date of birth.
10.2 During the registration process the Client must provide a valid e-mail address or, in case of registration ‘in 1 click’, change the address to a valid one.
10.3 The Securities Broker has the right to request the Client’s identification documents to confirm the authenticity of the information. If for any reason the Client does not provide the documents requested for identification, the Securities Broker has the right to suspend or block the Client’s profile until the Client provides the necessary information.
10.4 The Client confirms that he/she has provided complete and accurate information about himself/herself when registering on the Website, and if any changes are made to it, the Client undertakes to add them to his/her profile immediately. Failure to comply with or disregard this rule may result in the application of restrictions, suspension or blocking of the profile, as well as cancellation of payments.
10.5 In case of any questions or problems during registration on the Website the Client may contact the support service in online chat mode or by phone – 8 (800) 301-77-89 (round the clock).
10.6 Each Client may open only one account on the Website. Other accounts opened by Customer will be considered duplicate accounts. We have the right to close such accounts and to cancel all transactions made using the duplicate account.
10.6.1 Not to refund to the Client all deposits and bets made from the main and duplicate accounts; to demand a refund of all winnings, bonuses and funds received when using the duplicate account. The Customer shall be obliged to return them at the first request.
Confirmation of identity. Legalisation
11.1 Please note that the name and date of birth given in your profile must match your real name and date of birth.
11.2 The name on your profile when you register must match the name on your credit card or other payment profiles used to deposit or withdraw funds to/from your game account.
11.3 In order to verify your identity, address and/or payment profile (‘identification’), we may at any time request:
11.3.1. proof of identity (including but not limited to copies of a valid passport/ID card and/or payment cards used),
11.3.2. proof of address, including but not limited to recent utility bills (no older than three months),
11.3.3. bank statements relating to the chosen payment method (not older than three months).
11.4 If you fail to provide us with these documents and/or we are unable to confirm your identity within a reasonable period of time set by us, we reserve the right to:
11.4.1 block the Customer’s profile until verification is successfully completed;
11.4.2 cancel all or some of your transactions and block your profile, and/or block or close your profile and terminate this Agreement.
11.5 We reserve the right to conduct security checks at any time to verify your identity, age and other registration or payment information you provide to ensure that you are using the Services (e.g. to prevent prohibited activities), that you are complying with this Agreement, and to review your financial transactions made as part of your use of the Services for possible breach of this Agreement.
11.6 You authorise the Bookmaker to request any information about you and to use and disclose to third parties any information about you for verification purposes.
11.7 You agree to provide us with any additional information or documents at our request for security checks.
11.8 This procedure is a mandatory requirement and is carried out in accordance with current gambling regulations and statutory anti-money laundering requirements, in particular the National Reporting of Non-Standard Transactions Regulation and our internal anti-money laundering and terrorist financing prevention policy.
username, password and security
12.1 Once the Client has opened an account on the Website, the Client must keep their password and username confidential and not disclose this information to third parties. If the data required to access an account is lost, it can be recovered by clicking the ‘Recover Password’ button.
12.2 The Client is responsible for the security of the password and for any actions and operations performed with his/her account. In addition, the Client is responsible for all losses incurred by the Client as a result of the actions of third parties.
12.3 In the event of a breach of security and unauthorised access to the account, the Client must notify the betting company immediately. If necessary, the Client must provide the Company with evidence that unauthorised access has actually occurred. The Bookmaker’s Company shall not be liable for any damage caused to the Client as a result of incorrect or negligent use of the username and password by a third party or unauthorised access to the account.
Deposits, placement and withdrawal of funds from the Account
13.1 In order to place a bet on the Website, the Client must deposit a certain amount of money into their account.
13.2 The Client acknowledges and undertakes that:
13.2.1. the funds deposited into the Gaming Account have not been obtained by illegal or prohibited means;
13.2.2 The Client will not refuse, challenge or cancel any transactions that may result in a refund to a third party and allow the third party to avoid legal liability.
13.3 We do not accept funds from third parties: friends, relatives or associates. The Client must only deposit funds from their own account, bank card or system registered in the Client’s name. If a breach of this condition is detected, all winnings may be forfeited.
13.4 In the event of a bank transfer being requested to return funds to their rightful owner, all costs and charges will be paid by the recipient.
13.5 We do not accept cash payments. We may use various electronic payment processing organisations or financial institutions for electronic payments, including incoming payments and payments to Customers. If the terms and conditions of these organisations are not inconsistent with the terms of the Agreement, the Client accepts such terms and conditions in full.
13.6 The Client undertakes not to refuse, cancel or refund any funds deposited to his account. In addition, in each such case the Client shall return or reimburse the Company for the amount of funds not deposited into the Account, including any costs we may incur in returning the Client’s funds.
13.7 The Company shall have the right to block the Client’s account, cancel payments and take back winnings if we suspect that a deposit has been made fraudulently. We have the right to notify the relevant authorities of fraudulent payments and illegal activity. We have the right to use the services of collection agencies to recover payments. The Company is not responsible for unauthorised use of credit cards, whether or not they have been declared stolen.
13.8 We are authorised to use the Client’s positive account balance to recover the amount that the Client has to reimburse to the Securities Broker. In particular in cases of repeated bets or wagers under clause 10 (Collusion, Misrepresentation, Fraud and Criminal Activity) or clause 13 (Errors and Omissions).
13.9 The Client fully recognises and accepts the fact that the Gaming Account is not a bank account. Consequently, it is not subject to insurance, replenishment, guarantees and other types of protection under the deposit insurance system and other insurance systems. The funds on the game account are not subject to interest.
13.10. The Client has the right to request a withdrawal from the Account provided that:
13.10.1 all payments received on the Account have been verified and none of them have been cancelled or returned;
13.10.2 the verification actions have been properly performed.
13.11. The following points must be taken into account when requesting a withdrawal from the account:
13.11.1. the game profile must be completely filled in;
13.11.2. if, as a result of the requested withdrawal operation, the total amount of the withdrawal exceeds 50,000 roubles. or an equivalent amount in any other currency, an identification procedure will be carried out. To carry out this identification procedure, the Customer must send us a copy or digital photograph of the Customer’s identity document. In the case of a credit card top-up, a copy of an image of both sides of the card must be sent. The first six and last four digits of the card number must be visible, the CVV2 code may be hidden;
13.11.3. the company has the right to charge a commission to cover the costs associated with the withdrawal of funds not used in the game;
13.11.4. the withdrawal amount up to 5000 roubles or equivalent amount in another currency is credited to the client’s account within 1-60 minutes from the moment of application, except for technical problems on the part of the bank or payment system;
13.11.5. the withdrawal amount from 5000 roubles or an equivalent amount in another currency is paid to the Client’s account within 5 days from the moment of application submission;
13.11.6. other delays of up to 3 working days are possible depending on the bank or other payment system;
13.11.7 Other ways of withdrawal of winning funds are agreed separately with the site administration.
13.12. The Company does not provide currency exchange services. We have the right to close such accounts and:
13.12.1. deduct a commission equal to our withdrawal costs for funds not used in the game;
13.12.2. cancel all transactions made using the main and duplicate accounts;
13.12.3. not to refund all deposits made from the main and duplicate accounts to the Customers.
13.13. To activate a withdrawal, a player must bet at least 100% of each deposit made or use (play, use) at least 100% of each deposit made in any games on our platform.
13.14. If the amount of winnings exceeds 5,000,000 (five million roubles), the bookmaker’s company reserves the right to set a daily withdrawal limit, which is calculated individually for each Client.
Terms and Conditions of the Bookmaker Company’s services:
14.1 You agree to pay for all services and/or goods or other additional services ordered by you on the Site and all additional fees (if applicable), including but not limited to all taxes, duties, etc. of any kind. You are solely responsible for the timely payment of all fees. The payment service provider shall only ensure payment in the amount specified on the Site and shall not be responsible for payment by the Site user of the aforementioned additional amounts. Once the ‘Payment’ button is clicked, payment is deemed to have been made and cannot be cancelled. By clicking the ‘Payment’ button, you agree that you will not be able to cancel the payment or request a refund. By placing an order on the site, you acknowledge and indicate that you are not violating the laws of any state. In addition, by accepting the provisions of these terms (and/or conditions), you, as a payment card holder, confirm that you are authorised to use the goods and/or services offered on the Site.
14.2 If you use the services of the Website that offer certain services, such as gaming, you provide legally binding confirmation that you are of legal age under the laws of your jurisdiction to use the services of the Website.
14.3 By starting to use the Website services, you accept legal responsibility for compliance with the laws of any state in which the service is used and confirm that the payment service provider is not liable for any illegal or unauthorised infringement. By agreeing to use the Website, you understand and accept that the processing of any payment you make is the responsibility of the payment service provider and that you are not legally entitled to a refund for services and/or goods already purchased or other cancellation options. If you wish to opt out of using the service for your next purchase of services and/or goods, you can cancel the service in your personal account on the website.
14.4 The payment service provider is not responsible for the refusal/impossibility to process data related to your payment card or for the refusal related to the inability to obtain authorisation from the issuing bank to make a payment with your payment card. The payment service provider is not responsible for the quality, volume, price of any services and/or goods offered to you or purchased by you on the Website using your payment card. When paying for any services and/or goods on the Website, you are primarily obliged to comply with the terms and conditions of use of the Website. Please note that you, as the payment card holder, are solely responsible for the timely payment of any services and/or goods ordered by you through the Website and for any additional charges/commissions associated with such payment. The Payment Service Provider is only the executor of the payment in the amount shown on the Website and is not responsible for any prices, total cost and/or total amount.
14.5 Should a situation arise where you do not agree with the above terms and conditions and/or for other reasons, please refuse payment in a timely manner and contact the Website administrator/support team directly if necessary.
Collusion, misrepresentation, fraud and criminal activity
15.1 The Company does not recommend betting to a group of Customers from the same IP address or local network or by prior arrangement. The above actions may be regarded as collusion, fraud, misrepresentation.
15.2 The Company shall not be liable if it becomes aware or is subsequently determined that a bet has been placed in breach of the rules. We shall have the right to close such accounts and:
15.2.1. cancel all transactions, not refund to Customers all deposits and bets placed by agreement with other Customers;
15.2.2. demand the return of all winnings, bonuses and funds received as a result of collusion. The Client is obliged to return them at the first request.
15.3 The following actions are strictly prohibited and will be considered a direct breach of the Agreement:
15.3.1. transferring information to a third party;
15.3.2. illegal actions: fraud, use of malware, bots and bugs in the website software;
15.3.3. fraudulent activities such as using stolen, cloned or otherwise illegally obtained credit or debit card details to fund your account;
15.3.4. engaging in criminal activity, money laundering or other activities, participation in which may result in criminal liability;
15.4 We have the right to suspend, cancel or withdraw payments or winnings associated with bonus funds if we suspect that the Client is deliberately misusing them.
15.5 The Company will take all action permitted by law to exclude and detect fraudulent conspiracies and their direct participants and appropriate action will be taken against those persons. We will not be liable for any loss or damage suffered by Clients as a result of fraudulent activities.
15.6 Clients must notify us immediately if they suspect that any Client has colluded or is engaging in fraudulent activity. You may contact us via online chat on the Website or by telephone at 8 (800) 301-77-89 (24 hours a day, 7 days a week).
15.7 We have the right, without prior notice, to deny Customers access to the Website and block their accounts if they are suspected of fraudulent activity. In such cases, we will not be liable for the return or reimbursement of funds held in such Customers’ accounts. In addition, we have the right to notify law enforcement authorities of illegal activity. Clients are required to co-operate fully with us in investigating such cases.
15.8 Clients are prohibited from using the services and software of the Website to engage in any fraudulent, illegal activity or transaction under the laws of any particular jurisdiction. If the Client is found or discovered to have engaged in such activities, the Company may suspend or block the Client’s account and withhold the funds available therein. In such cases, Clients may not make any claims against the Company.
15.9 It is forbidden to carry out gaming activities on the site on behalf of third parties (nominal owners of the gaming account).
A gaming profile is subject to immediate blocking if in the process of checking the gaming profile by a security officer it is established that the person being checked does not have sufficient knowledge in the field of betting on sporting events.
Other Prohibited Activities on the Website
16.1 You may not use aggressive or abusive language, profanity, threats or any violent behaviour towards the Company’s employees or other Clients on the Website. If the Client does not comply with this paragraph of the rules, the Company has the right to stop communicating with this Client or leave the incoming request without consideration.
16.2 It is prohibited to upload information to the Site that may cause malfunctions in the operation of the Site, as well as to perform any other actions that may affect the operation of the resource. This includes viruses, malware, mass mailings and spam, which are strictly prohibited. In addition, Clients are prohibited from deleting, modifying or editing information posted on the Site.
16.3 Clients may use the Site for entertainment purposes only. It is prohibited to copy the Site in whole or in part.
16.4 Clients undertake not to perform any actions aimed at breaking the security system of the Site, gaining illegal access to the closed data or DDoS-attacks. Clients suspected of violating this rule will be subject to appropriate measures: full ban on access to the Site and profile blocking. In addition, we have the right to notify the relevant authorities of the Client’s illegal actions.
16.5 We shall not be liable for any loss or damage that may be suffered by our Clients or third parties as a result of technical failures caused by virus attacks or other malicious acts directed against the Website.
16.6 It is strictly prohibited to transfer and sell the profile of one Client to another Client.
Terms and procedure for the cancellation of the Agreement
17.1 The Company has the right to delete the Client’s profile (as well as his/her name and password) without prior notice in the following cases:
17.1.1. the Securities Broker has decided to stop providing Services to all or part of the Clients;
17.1.2. the Client’s profile is in any way related to a previously deleted profile;
17.1.3. the Client’s profile is linked to a profile that is currently blocked, in which case the Company has the right to close the profile regardless of the type of connection and completely block the credentials of these profiles. Except for the cases specified in the Agreement, the funds on the Client’s profile will be returned to the Client within a certain period of time, immediately after completing the application and deducting the amount the Client owes to the Securities Broker;
17.1.4. the Client is involved in a criminal conspiracy or attempts to hack into the system;
17.1.5. the Client interferes with the operation of the Website software or attempts to carry out any other actions;
17.1.6. the Client uses his/her profile for purposes that may be considered illegal under the laws of any particular jurisdiction;
17.1.7. the Client publishes information of an offensive or derogatory nature on the Website.
17.2 The Company has the right to close the Client’s profile or terminate the Agreement by sending a notice to the email address provided in the contact information. In the event of such action on our part, except in the situations set out in clauses 15 (‘Collusion, Misrepresentation, Fraud and Criminal Activity’) and 22 (‘Breach of Terms’) of this Agreement, the Company shall be obliged to return funds from the Client’s account. If for any reason we are unable to contact the Client, the funds will be temporarily transferred to the account of the betting company or regulatory body.
Changes to the Website
18.1 We may make changes or additions to the services offered on the Website at any time at our discretion in order to maintain and update the resource.
System Errors
19.1 If any malfunction occurs while playing on the Website, the Company will endeavour to rectify the situation as soon as possible. We are not responsible for failures in the operation of information technology facilities caused by the operation of the equipment used by Customers to access the Site, nor for failures in the operation of internet service providers.
Errors and defects
20.1 The Company has the right to limit or cancel any bets.
20.2 If the Client has used funds credited to their account as a result of an error to place bets and participate in a game, we may cancel such bets and any winnings received on them. If such bets have been paid out, such amounts shall be deemed to have been placed in trust for the Client and the Client shall be obliged to return them to us on demand.
20.3 The Company and its service providers shall not be liable for damages, including loss of profit, resulting from errors on the part of the Client or on our part.
20.4 The Company, its distributors, affiliates, licensees, subsidiaries, employees and officers shall not be liable for any loss or damage resulting from the interception or misuse of information transmitted via the Internet.
information transmitted over the Internet.
Limitation of our liability
21.1 The Client makes their own decision to use the Website services and any actions and their consequences are the result of the Client’s personal choice, made at the Client’s own discretion and risk.
21.2 The Website shall be used in accordance with the provisions of this Agreement. The Company makes no further warranties or representations in relation to the Website and the services offered on it and excludes its liability (to the extent permitted by law) in respect of all warranties in force.
21.3 We shall not be liable for any offence, negligence, loss or damage which could not have been foreseen at the time.
21.4 The Company is not responsible for the content of resources that may be accessed through the Website.
Breach of terms and conditions
22.1 The Client agrees to fully indemnify, defend and hold harmless the Company, its partners, employees and directors from and against any claims, liabilities, costs, expenses, losses and expenses resulting from:
22.1.1. the Client’s breach of the terms of the Agreement;
22.1.2. violation by the Client of the laws and rights of third parties;
22.1.3. access to the Website services by any other person using the Client’s identification data with or without the Client’s authorisation;
22.1.4. misappropriation of winnings obtained in this way.
22.2 If the Client breaches the terms of the Agreement, we shall be entitled to:
22.2.1. notify the Client that the Client is violating the terms of the Agreement by his/her actions and demand that the prohibited actions cease immediately;
22.2.2. suspend the Client’s account;
22.2.3. block the Client’s account without prior notice;
22.2.4. refund to the Client’s account the amount of payments, winnings or bonuses received as a result of the breach.
22.3 We have the right to cancel the Client’s username and password if the Client fails to comply with any provisions of the Agreement.
Intellectual Property Rights
23.1 All content on the Website is protected by copyright and other proprietary rights owned by the Company. All materials available for download and printing on the Website may only be downloaded to one computer. You may print these materials for your personal, non-commercial use only.
23.2 Use of the Website does not give the Client any rights to intellectual property owned by the Company or third parties.
23.3 Any use or reproduction of the trade name, trade marks, logos and other promotional materials displayed on the Website without the Company’s consent is prohibited.
23.4 The Client shall be liable for any damage, loss or expense arising from any prohibited activity. Clients must notify the Company immediately if they become aware of any prohibited activity and provide all necessary assistance in any investigation that the Company may undertake in light of the information provided.
Client Personal Data
24.1 We are required to comply with personal data protection requirements as the Company uses personal data collected as a result of a user’s visit to the Website. The Company takes its obligation to process our Clients’ personal data with the utmost seriousness. The Company processes personal data provided by Clients in full compliance with the privacy policy.
24.2 By providing personal data, Clients agree that the Company has the right to process personal data for the purposes set out in the Agreement or to comply with regulatory and legal
obligations.
24.3 In accordance with our privacy policy, we undertake not to disclose or share our Clients’ personal data with any third party, with the exception of information processing systems and employees who may use it as necessary solely for the purpose of providing better services. 24.4 We retain copies of all correspondence received from Clients in order to accurately record all information received.
Use of Cookies on the Website
25.1 We use cookies to enable the functionality of the Website. ‘Cookie’ is a special small text file that is stored on a user’s computer when they visit the Website and we may use it to recognise specific users when they revisit the Website. For more information about monitoring and deleting cookies, please visit: www.aboutcookies.org. Please note that deleting our cookies may block access to certain areas and features of the Website.
Complaints and notices
26.1 If you have any complaints or grievances relating to the operation of the Website, you should first of all send your complaint as soon as possible to the Company’s online chat support team via the Company’s Website (the Company’s 24-hour support phone number is 8 (800) 301-77-89) or to the Company’s email address – support@1win.social.
26.2 The Client agrees that the record of disagreements stored on the server can be used as evidence when considering the claim.
Dispute resolution procedure
27.1 The player can dispute any situation. The Company considers all disputes comprehensively and objectively when providing specific information – facts and arguments. Disputable information with attached facts and arguments must be submitted in writing in online chat mode on the Company’s website (24-hour Company support phone number – 8(800)301-77-89) or to the Company’s support e-mail address – security@1win.social. Within 14 days of receipt of the letter, complaints or enquiries will be reviewed and the Customer will be notified of the results of the review in a reply letter. If additional checks are necessary, the Company has the right to extend the period of consideration of the appeal up to 30 days from the moment of its receipt. It is prohibited to use profanity, any insults and false information in the text of the letter.
Force majeure circumstances
28.1. The Company shall not be liable for delays or failure to perform the obligations specified in the Agreement if they are caused by force majeure, which means natural disasters, wars, civil unrest, labour disputes, utility outages, DDoS attacks or other attacks on the Internet, which may have a negative impact on the Site.
28.2 During the period of force majeure, the operation of the Website shall be deemed suspended and the performance of obligations shall be postponed for this period. The Company undertakes to use all means available to it to find solutions that will enable it to fully fulfil its obligations to Clients before the end of the force majeure.
Waiver of Obligations
29.1 If we are unable to enforce any of the Client’s obligations or if we ourselves are unable to exercise any remedies to which we are entitled, this shall not be construed as a waiver of those remedies or as a basis for releasing the Client from fulfilment of the obligations.
Possibility of splitting the agreement
30.1. If any provision of the Agreement becomes invalid, illegal or unenforceable, that provision shall be severed from the remainder of the Agreement, which shall remain in full force and effect. In such cases, the part deemed invalid will be amended in accordance with the updated rules.
Links
31.1 The Site may contain links to other resources that are beyond our control. We are not responsible for the content of other sites, the acts or omissions of their owners, or the content of third party adverts and sponsorship. Hyperlinks to other sites are provided for information purposes only. Customers use them at their own risk.
Bonus promotions
32.1 Increased wagering is set for cash bonuses only and applies only to the bonus amount. If the bonus is a percentage of the deposit, wagering is applied to the amount of the percentage. The amount of wagering depends on the applicable bonus promotion and is set by the Website.
32.2 A cash bonus can only be withdrawn if it has been fully wagered.
In the case of cash bonuses for registration or in other cases where the Client is not required to deposit funds to the balance when receiving a bonus, withdrawal of the accrued bonus is not possible until the first replenishment.